Privacy Policy

1. Introduction

Martkos IT Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website martkos-it.co.uk or engage our services.

We are registered in England and Wales (Company Number: 10082667) with our registered office at Apollo House, Hallam Way, Whitehills Business Park, Blackpool, FY4 5FS.

2. Information We Collect

Information You Provide

• Name and contact information (email address, phone number)
• Company name and job title
• Project requirements and technical specifications
• Payment and billing information for our services
• Any other information you choose to provide via our contact form or direct communication

Information Automatically Collected

• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses
• IP address (anonymised where possible)

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Deliver our performance testing consulting services
• Process payments and send invoices
• Send you updates about our services (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process your data based on:

• Contract: Processing necessary to fulfil our consulting services
• Legitimate Interest: Improving our services and website functionality
• Consent: Marketing communications (which you can withdraw at any time)
• Legal Obligation: Compliance with UK law and regulations

5. Data Sharing

We do not sell your personal information. We may share your data with:

• Service providers who assist our business operations (e.g., payment processors, hosting providers)
• Professional advisors (accountants, lawyers) as necessary
• Regulatory authorities when required by law

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

• Client project data: 7 years after project completion
• Contact enquiries: 2 years from last contact
• Financial records: 7 years (as required by UK law)

7. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request limited processing of your data
• Portability: Request transfer of your data to another provider
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing at any time

To exercise these rights, please contact us at sales@martkos-it.co.uk.

8. Cookies

Our website uses minimal cookies essential for functionality. We do not use tracking or advertising cookies. For analytics, we use privacy-focused solutions that do not track individual users.

9. Security

We implement appropriate technical and organisational measures to protect your personal information, including encryption, secure hosting, and access controls. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

12. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated:

https://ico.org.uk